I’m a GoDaddy fan! On September 10th GoDaddy had a major interruption in service that affected a large number of web sites as well as, and more importantly their e-mail servers. It was first reported that this was the work of a member of the hacker group “Anonymous” who was taking credit for the act. Anonymous is well known for wreaking havoc on a number of high profile sites over the last several years. The story was well publicized by several major media sources including MSNBC and CNN.
GoDaddy did two things that gained my respect: 1. They found and solved the problem in five hours, and 2. They issued a press release stating that “it was their bad” and the cause was “a series of internal network events that corrupted their router tables”. Not only did they deal with the situation quickly and professionally, but they also took the blame for the problem, thus making the person from Anonymous taking credit look very foolish. In addition, at no time was customer data at risk and no e-mail messages were lost.
We are not a large web company, but we do manage over 40 clients and each and every one is very important to us. Several of our clients are high profile sales oriented and uptime is critical. In the past we have had server hacker attacks on previous providers and downtime was measured in days instead of hours. Kudos to GoDaddy for their service.
Note to hackers: In claiming responsibility for an attack that you didn’t perpetrate, you cited political motives, but all you did was create a lot of animosity toward your cause by creating a great deal hardship on innocent businesses.